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FAQ

  • What does the name Gen See stand for?

    We see Gen See as a part of a new generation that sees things differently; merging design, performance, sustainable packaging, and ethical business practices along with more accessible pricing that will allow more people to swap out to clean color.

  • Are Gen See products Vegan?

    Yes!

  • Are Gen See products cruelty free?

    Of course. We are Leaping Bunny certified.

  • What do you mean by Clean Beauty?

    On the ingredient level, clean beauty means that we formulate in compliance with the EU and with those of the leading clean beauty retailers in the US. To us, though, clean beauty is also about sustainable packaging, being vegan and cruelty free and ethical and diverse work practices.

  • What do you mean by sustainable packaging?

    Each one of our products necessitates a different packaging solution, so we sourced sustainable packaging components with a focus on Post Consumer Recycled (PCR), mono materials and alternative plastics from renewable sources. All components are easily recyclable. Our cartons are made of 100% recycled materials and FSC certified (Forest Stewardship Council, an international non-profit organization dedicated to promoting responsible forestry). Every product page on this site details the specific packaging origin of each product. Our aim is to constantly evolve and improve our solutions.

  • Where do you ship to?

    We currently ship to all 50 U.S. States and territories, Canada, the EU and the UK.

  • How much does US shipping cost?

    Shipping in 3-5 business days: free over $50, $4.90 for orders under $50

    Shipping in 3-4 business days: $9.90

    Shipping in 1 to 2 business days: $29.90

  • How much does UK shipping cost?

    Shipping is free over £20. For orders under £20, shipping is £4.

  • How much does EU shipping cost?

    We have three EU shipping zones, shipping depends on country, and is calculated at checkout.

  • How much does Canada shipping cost?

    Shipping is free over $100CAD. For orders under $100CAD, shipping is $15 CAD.

  • What is your refund policy?

    Gen See returns are easy and sustainable. If you don’t love your purchase from genseebeauty.com, just email us within 30 days of purchase at orders@genseebeauty.com. We will process the refund for you, with no need for you to send it back. That’s how easy it is!

    We monitor returns and reserve the right to refuse service to anyone that may misuse or abuse the policy.

If you don’t love your purchase just email us within 30 days and we will gladly refund the cost of the product. Easy peasy.