FAQs

FAQs

FAQs

FAQs

Shipping & Returns

We currently ship to all 50 U.S. States and territories, the EU and the UK. Shipping costs and delivery times are calculated at checkout based on your location.

We want you to love every Gen See product. If you're not happy, we offer both refunds and exchanges. Just email us at orders@genseebeauty.com - no need to return anything.

5–8 Business Days

  • Free for orders over $75
  • $6.95 for orders under $75

We do not accept orders billed to P.O. boxes or freight forwarders.

2-4 Business Days

  • Free for orders over £75
  • £5.95  for orders under £75

2-5 Business Days

Free for orders over €75

€6.95  for orders under €75 

Brand & Product

We see Gen See as a part of a new generation that sees things differently; merging design, performance, sustainable packaging, and ethical business practices along with more accessible pricing that will allow more people to swap out to clean color.

Yes!

Of course. We are Leaping Bunny certified.

 We formulate without over 1300 ingredients banned by the EU, and follow the no-lists of clean beauty retailers like Credo. That means no parabens, phthalates, sulfates, PEGs, fragrance, talc, or animal-derived ingredients - ever.

 We believe everyone should feel seen. That means representing all ages, skin tones, and identities in our campaigns and across our supply chain.

Gen See returns are easy and sustainable. If you don’t love your purchase from genseebeauty.com, just email us within 30 days of purchase at orders@genseebeauty.com.

We will process the refund for you, with no need for you to send it back. That’s how easy it is!

We monitor all customer service inquiries and reserve the right to refuse a refund to anyone that may misuse or abuse the policy.

We reserve the right to refuse returns or refunds for purchases made with the intent to resell, redistribute, or export our products without authorization.

Sustainability & Recycling

We’re committed to circular beauty - our products are designed using recyclable and low-impact materials like PCR plastic, monomaterial components, and sugarcane-based polyethylene. 

Yes - all of our packaging is recyclable. Many of our components are made from PCR (post-consumer recycled) materials, and our cartons are 100% recycled, FSC certified, and biodegradable.

 PCR stands for Post-Consumer Recycled materials - plastic, aluminum or paper that’s been used by consumers, recycled, and repurposed into new packaging. Using PCR reduces the need for virgin plastic and helps divert waste from landfills. It’s a more sustainable option that supports circular beauty practices and lowers environmental impact.

Gen See uses an average of 60% PCR across its packaging — one of the highest percentages in the industry. For comparison, Sephora considers a brand “planet positive” at 30% PCR, and Credo Beauty has set a target of 50%. Our components regularly exceed these standards, with some products like the Arch Support Brow Powder Gel reaching 72% PCR.

 You can recycle empties according to your local guidelines, or send them to our partner, PACT Collective. In the US drop-off is available at participating Sephora, Credo, or Ulta stores, or you can mail them in. As a thank you, we’ll gift you free shipping on your next Gen See order. More info here.

Product Use & Application

 Yes. Our formulas are vegan, fragrance-free, and designed without harsh or irritating ingredients. They’re a great fit for sensitive or mature skin, and have been loved by everyone from pro artists to customers in their 50s and 60s and beyond.

Yes, absolutely. Whether you’re just starting out with makeup or looking to simplify your routine, Gen See products are designed to be intuitive, easy to use, and versatile. Most of our products are blendable with just your fingers, and formulas are forgiving - no complicated tools or techniques required.

Yes. Many of our hero products are multi-use and made for layering. Our Clean Sheen Cheek + Lip Color works beautifully on cheeks and lips, while our Mixed Media Liquid Eyeshadows can double as blush or even highlighter in some shades. Gen See formulas are meant to be flexible - so you can keep things minimal or go full glam.

Definitely. Our clean, breathable formulas are ideal for natural, skin-enhancing looks. You can create everything from a subtle flush of color to soft definition on the eyes and lips, all with lightweight textures that let your skin shine through. They’re perfect for “you, but brighter” beauty.

Yes. Gen See products are compact, portable, and designed for quick application. You don’t need a full brush kit or mirror — just your hands and a few go-to products to build an easy, polished look wherever you are. We also offer our own Mighty Makeup Bag for keeping everything organized.

Yes - our formulas are made to be inclusive, gentle, and high-performance, whether your skin is oily, dry, combination, or sensitive. We avoid heavy, pore-clogging ingredients and always formulate to meet the highest clean beauty standards. If you have specific concerns, check each product’s page for skin-type notes.

Our products are built for real-life wear. Liquid eyeshadows can last 12+ hours without creasing, our lipsticks and liners stay put through meals, and our blushes blend in but don’t fade away. No touch-ups? No problem.

Totally. Most of our products are made to be easy and intuitive. You can use your fingers or a brush - whatever works for you.

The Cult Eyeshadows

 Nope! Our liquid eyeshadows are long-wearing, crease-resistant, and set down for all-day performance. Once they’re on, they stay put - even through heat, sweat, or humidity.

Gen See Mixed Media Liquid Eyeshadows are designed for easy, finger-friendly application. Just swipe a small amount onto your lid, blend with your fingertip or a brush, and you’re done. The formula is super blendable when first applied, then sets down to a budge-proof finish in under 30 seconds. You can wear one shade solo or layer multiple — mattes and metallics mix beautifully.

Once dry, Gen See liquid eyeshadows stay put for 12+ hours - no creasing, no smudging. They’re formulated to be heat-, sweat-, and humidity-resistant, making them ideal for long days, travel, or special events. From 8AM to late-night drinks, they go the distance.

Yes. Gen See Mixed Media Liquid Eyeshadows are crease-resistant and transfer-proof, even on oily lids. They set quickly and stay in place all day - no primer needed. Many customers with oily or hooded eyelids say these are the only shadows that don’t slide off by noon.

Absolutely. Our formula was designed to flatter every eye shape and age, including hooded and mature lids. The weightless texture won’t tug, crease, or settle into fine lines. In fact, many customers over 40 say Gen See liquid shadows help smooth and brighten the eye area, giving a more awake, lifted look without heaviness.

Yes - our formulas are fragrance-free, vegan, cruelty-free, and made to meet EU clean beauty standards. We don’t use any common irritants or harsh chemicals, and many people with sensitive eyes or contact lenses love how gentle the formula feels.

A reviewer shared: “These are the best eyeshadows I’ve ever used. I’m in my 60s and have hooded lids - the formula doesn’t crease or settle, and it lasts all day. I’ve replaced all my other shadows with these.” Reviews like this highlight how Gen See eyeshadows are especially loved by those with mature, sensitive, or hooded eyes, thanks to their long wear, easy application, and smoothing effect.

Absolutely. All Mixed Media shades - matte and metallic - are multi-use and can be worn on eyes, cheeks, lips, or anywhere you want a pop of color.

The Gen See Liquid Eyeshadow Brush is dual-ended to give you an easy, seamless application.

  • Use the flat end to apply and place your Mixed Media Liquid Eyeshadow exactly where you want it — great for building color or applying metallics.
  • Use the fluffy end to blend out the edges, soften the crease, or create a sheer wash of matte pigment.

It’s perfect for one-and-done looks or for layering multiple shades with precision and ease.

While you can apply Gen See shadows with your fingers, this brush is designed specifically for our formula — making it easier to get a pro-level finish with less effort. It helps you blend better, apply more precisely, and get the most out of your shadows. If you love our eyeshadows (and we know you do), this brush is the perfect sidekick — especially for hooded eyes, mature lids, or layered looks.

The Viral Shade Rose Water

Rose Water is one of Gen See’s most iconic and best-selling shades from the Mixed Media Liquid Eyeshadow collection. It’s a soft matte vintage pink that instantly brightens and lifts the eyes with a subtle, effortless glow. Universally flattering and endlessly wearable, it’s a go-to for everyday polish and soft glam alike.

Because it delivers what so many people are searching for: a natural, lifted eye look with zero effort. Rose Water is beloved for its ability to even out the eyelid, cancel discoloration, and make you look instantly more awake. The soft pink tone suits every skin tone and age, and it blends like a dream. It’s been called “8 hours of sleep in a tube” - and yes, it lives up to the hype.

Everyone. Rose Water is especially flattering on mature skin, hooded eyes, and deeper-set lids, thanks to its crease-resistant, smoothing formula and brightening tone. But it also looks stunning on younger skin and works beautifully across fair to deep complexions. If you're only getting one shade to try, make it this one.

Apply a small dot to each lid and blend with your finger or the fluffy side of the Gen See Liquid Eyeshadow Brush. Wear it alone for a natural, soft-focus look, or pair it with a shimmer shade (like Hollywood or First Light) for a little extra dimension. Because all Gen See Mixed Media shades are multi-use, you can also dab Rose Water on your cheeks as a soft blush or on lips for a tonal look.

Absolutely. Rose Water is one of those can’t-go-wrong shades you’ll reach for daily. Whether you’re heading to work, running errands, or dressing up for a night out, it gives you a polished, lifted look that’s clean and modern without being overdone.

Yes. The formula is fragrance-free, non-irritating, vegan, and cruelty-free, and it won’t settle into fine lines. It’s designed to work on all eye types, and many over-40+ customers say it’s the only eyeshadow they’ve ever loved.

If you’re looking to take Rose Water from everyday to elevated, pair it with Hollywood - our gilded rose metallic shade. It layers beautifully over Rose Water for a soft shimmer or halo eye, adding dimension without overpowering the look. The two were practically made for each other, and together they create a bright, fresh, romantic eye look that works for day or night.

One reviewer shared their experience with Rose Water: “I’m 59 years young — the Rose Water liquid eyeshadow goes on smooth as glass and stays all day. It’s the best eyeshadow ever!” - Verified Buyer Gail H. from the Gen See reviews section. Customers frequently comment that the shade is easy to apply, flattering, and long‑lasting for everyday wear. 

Still have questions?

Email us at help@genseebeauty.com and we'll be happy to help. The Gen See customer care team will be in touch within 48 hours. Please note our customer support hours are 9am-5pm, eastern time US, excluding weekends and holidays.